FAQ
FAQ + Further Info
How do I find my size?
We strongly advise you to measure up before purchasing our items against the measurements we have provided to avoid returns which are at the cost of the buyer. We have tried to be as accurate as we can with our measurements but please remember we are only human, and mistakes will very occasionally happen.
We always try to provide you with the most accurate measurements we can at Dog & Bone. You'll find from shop to shop, in the world of modern clothing sizes can vary vastly and if you apply the from shop to shop thing to decade to decade, it can be a minefield. This is why we measure our items as accurately as possible and provide what we feel will help you with your purchase.
Our items go into storage once listed on the website so we are unable to answer further questions once the item is live. This is why we offer a no quarms refund policy.
How about condition?
Please be aware. All our true vintage items come with a story, and we cannot guarantee any item will be totally free of marks / damage. Anything we think of note will be mentioned. Furthermore, a lot of vintage items gain character because of wear and tear. Buying a true vintage item is not the same as buying new and is not to be confused with second-hand clothing.
We truly love every item we upload to the site and are sharing items we would love to have in our own wardrobe - We only note down issues that we think we would like to know ourselves as a buyer - but please remember details buyers would like to know do vary and that is why we take such detailed photos of the clothing, so please examine carefully. All of our clothing will have some age, and wear due to the nature of vintage and antique clothing and a lot of this wear is commensurate with the age of the item. We are astounded some of this clothing has made it to this point in the condition it has.
Lastly please remember we are just human beings doing a job we love, and if we have missed a detail you are concerned by lets not argue, you can simply return the item for a full refund. Terms of this are below.
We have also tried to accurately depict each garment using a photography setup with over 90% true to life accuracy.
We do not take photos of inside the garment.
Do you buy vintage clothing?
We do not buy from the public, buy source all of our vintage through the worldwide recycling chain from the EU and the US. Having said that we do take an interest in rare museum grade items from the 1900s - 50s - More specifically we have an interest in Americana, branding, motors and sportswear from the bygone eras but I am afraid we only buy true speciality items of interest.
When do you ship?
We ship all items within 3-4 days. I'm afraid we do not have the capacity to ship next day or sooner.
What shipping rates do you offer?
Due to recent EU regulations we are currently only able to ship to the UK, USA and Canada. We are working to expand our global shipping programme as soon as possible.
UK - £4.50
USA and Canada - £15.00
We do not currently offer next day delivery.
What about refunds?
We accept refunds within 14 days of the item arriving with you if you are in the UK and 30 days for the USA and Canada.
This means the returns must be back with us within those 14 days in the UK and 30 days for USA and Canada.
Please leave all tags attached to the item of clothing and ensure it is in the condition it arrived in, to mean you are eligible for the refund.
Simply fill in the form you received with the item, and send return to:
Dog & Bone Vintage Unit 9 Evolution Business Park Darlington DL1 4FA
We will process your refund within 7 days of us receiving the returned item.
Please note postage for returns are at the cost of the buyer.