Privacy policy

Privacy Policy – Dog & Bone Vintage

Dog & Bone Vintage ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

Who We Are
Dog & Bone Vintage, Unit 9 Evolution Business Park, Darlington DL1 4FA, United Kingdom
admin@dogandbonevintage.com

Information We Collect
We collect:

Name, email, phone number, billing & delivery address
Order details (items purchased, returns)
Payment information (processed securely via our payment partners — we do not store card details)
Device + usage data (IP address, browser, pages viewed)

How We Use Your Information
We use your information to:

Process and deliver orders
Provide customer support
Send service-related emails (order confirmation, shipping updates)
Improve our website and advertising
Prevent fraudulent activity

We may send marketing emails if you've opted in — you may unsubscribe at any time.

Abandoned Cart Tracking
Our website uses cookies to keep track of items you add to your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by email.

Sharing Your Information
We only share personal data with trusted third parties necessary to operate our business, including:

Payment processors (e.g. Shopify Payments, PayPal)
Delivery providers
E-commerce/analytics services (e.g. Shopify, Meta, Klaviyo)

We do not sell your personal information. We do not share email marketing opt-in data or consent with any third parties.

Cookies & Analytics
We use cookies and tracking technologies to improve your shopping experience and measure performance. You can disable cookies in your browser settings.

Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations (e.g., tax reporting).

Your Rights
You have the right to:

Access your personal data
Request correction or deletion
Object to or limit processing
Withdraw marketing consent

To exercise your rights, email admin@dogandbonevintage.com.

Security
We use technical, organisational, and physical safeguards to protect your data. Payment details are handled securely by certified processors.

International Transfers
Our service providers may process data outside the UK/EEA. When this occurs, appropriate safeguards (e.g., Standard Contractual Clauses) are used.

Changes to This Policy
We may update this policy from time to time. The latest version will always be shown on our website.

Now shipping to the UK & Canada

U.S. shipping is paused for now. More regions coming soon.

Satisfied or refunded

Let's not argue about a loose thread or debate flaws. Send back for a full refund.

Why Dog and Bone Vintage?

Our curation is deliberate. Every item is handpicked — not by trend, but by texture, history, and edge. If it doesn’t speak, we don’t stock it

We love to talk vintage

Get in touch on our socials and join or growing community of like minded individuals.